AI Phone Assistants

AI-based voice agents (“agentic AI”) offer increasingly better ways to improve the calling experience of your customers and business partners while simultaneously reducing your costs.

Use Cases

AI Assistant as Your New Switchboard

Gone are the days of navigating cumbersome, multi-level interactive voice response (IVR) menus before reaching the right contact person within your company. With our AI telephone assistants, your customers can freely express the reason for their call and will then be connected to the appropriate department or employee.

AI Assistand for Handling Simple Tasks with Your Customers Over the Phone

• Schedule Appointments (Try our demo in the upper right corner!)
• Receive information on the processing status of submitted orders
• Receive first-level support for operating devices you provide
• Place simple orders

AI Support for Your Employees in Answering Complex Customer Questions Over the Phone

Customer consultations with your employees can be simultaneously forwarded to an AI agent that provides your employees with real-time suggestions for answering the customer’s questions. The AI ​​agent can be trained with your company’s desired knowledge base. This simplifies the work for your consultants and allows them to provide your customers with tailored answers and recommendations in less time.

We are continuously developing the applications of this technology and are your partner for the design and implementation of such solutions as an integral part of your telephony solution.

We support you during implementation

• We work with you to ensure compliance with data protection regulations when implementing telephone AI assistants.
• The introduction of telephone AI assistants is a sensitive issue with regard to customer retention. Therefore, we work with you to develop implementation strategies that do not overwhelm or frustrate your customers. Possible solutions include:
  • Callers should be able to request to be transferred to a human agent at any time during a call with an AI assistant.
  • Customers who experience a long wait for a human agent are often offered the option of resolving their issue immediately with a telephone AI assistant or calling back later.

Talk to us and we can initiate a pilot project for an AI telephone assistant for your company!

Call Our AI Assistent: +49 5331 67916-910