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Abkürzungsverzeichnis

3PCC – 3rd Party Call Control

ACD – Automatic Call Distribution

ATEX – ATmosphères EXplosibles

BLF – Belegtlampenfelder

BRI – Basic Rate Interface

CRM – Customer Relationship Management

CTI – Computer Telephony Integration

DECT – Digital Enhanced Cordless Telecommunications

EMEA – Europe, the Middle East and Africa

FMC – Fixed Mobile Convergence

FXO – Foreign eXchange Office

FXS – Foreign eXchange Subscribers

GSM – Global System for Mobile Communications

IMAC – Installations, Moves, Additions and Changes

ISDN – Integrated Services Digital Network

ICT – Information and Communication Technology

IKT – Institut für Kommunikationssysteme und -Technologien

IT – Informationstechnik

LTE – Long-Term Evolution

MLPP – Mulitlevel Precedence and Preemption

PA – Public Address

PBX – Public Branch eXchange

PRI – Primary Rate Interface

QoS – Quality of Service

RTP – Real-time Transport Protocol

SBC – Session Border Controller

SDN – Software Defined Networking

SIP – Session Initiation Protocol

SLA – Service Level Agreement

SUT – Sametime Unified Telephony

TK – Telekommunikation

UC – Unified Communications

UCC– Unified Communications and Collaboration

UUS1 – User-to-User Signaling

VoIP – Voice over Internet Protocol